TruckGoGoGo support
Frequently asked questions.
Find clear answers about our Vietnam-based store, JalTool products, vehicle coverage, ordering and support.
About TruckGoGoGo
What is TruckGoGoGo?
TruckGoGoGo is a Vietnam-based specialist store for professional diagnostic tools and scanners. Our focus is trucks, buses, commercial vehicles, agricultural machinery, construction equipment, material handling equipment, marine applications and other working vehicles.
Where is TruckGoGoGo based?
TruckGoGoGo is based in Vietnam and provides product information, order support and customer assistance for customers who need professional vehicle diagnostic equipment.
What types of products do you sell?
We sell diagnostic equipment, scanners and related activation packages for heavy-duty and off-highway applications. New products may be added to the store as they become available.
Vehicle coverage
Which vehicle categories are covered?
Coverage includes commercial vehicles, agricultural machinery, off-highway equipment, material handling equipment, ground support equipment and marine applications. The available range depends on the specific product and activation package.
How can I check whether my vehicle is supported?
Use our Vehicle Coverage page to search by category, brand, model or engine. You can also contact us with the vehicle details before ordering.
Can you confirm a specific truck or machine?
Yes. Send us the brand, model or series, model year when available, engine information and the diagnostic system you need to access. Coverage can vary by year, engine and configuration, so confirmation is recommended for important applications.
Ordering and activation
Does the JalTool hardware include software activation?
The hardware and software activation are separate parts of the JalTool offer. The hardware includes the main device and cables, while activation is selected according to the vehicle categories you need to diagnose.
Can I buy the hardware first?
Retail customers can purchase the hardware first and use the available free trial period to evaluate the device. After the trial, the required software activation must be paid for to continue using the relevant coverage.
Which activation package should I choose?
Choose the package that matches your work: commercial vehicles, commercial vehicles plus agricultural and off-highway equipment, or the complete package covering additional categories. Contact us if you are unsure which coverage fits your business.
Is shipping included in the hardware price?
Hardware pricing does not include shipping. Shipping cost depends on the destination country and delivery method. Contact us with your country before ordering if you need a shipping estimate.
Still have a question?
Tell us what you work on and what you need to diagnose. We will help you find the most suitable product direction.
Contact us